Distant Contracts Terms and Conditions

This notice is prepared in accordance with Articles 61-74j of the Consumer Protection Act and aims to familiarize buyers with their rights and obligations when signing distance and off-premises contracts (hereinafter referred to as "contracts"), before their conclusion. This notice is published on the seller's website www.1.me and is available to buyers in all seller's stores as well as electronically after the buyer contacts the seller's department in charge. The notice will be provided to customers as an integral part together with the sales contracts.

Product and Service Information:

 

The essential characteristics of the products are highlighted in the detailed product/service overview, along with the selling price. Basic information about the products and services that are the subject of the contract can be found on the website www.1.me, specifically in the section showcasing the mobile phones offer.

 

Seller Information:

 

1. Name and Headquarters: One Crna Gora LTD

2. Address: Rimski Trg 4, Podgorica

3. Phone: 1700 Contact Center

4. VAT Number: 02242974

5. Registration Number: 20/31-00099

6. Email Address: korisnickiservis@1.me / reklamacije@1.me

 

Sales Prices:

 

Information about the selling prices of products and services that are the subject of the contract can be found on the website www.1.me, as well as in all One Crna Gora stores, by calling 1700, or by contacting korisnickiservis@1.me via email.

 

Payment Terms:

 

• Payment can be made in cash at the current prices,
• by credit cards: Visa, Visa Electron, MasterCard, Maestro, American Express,
• an account (bill), or
•  in installments in accordance with the rules of installment purchases.

 

Product Delivery:

 

The seller delivers the products using a courier service the seller has a business cooperation agreement with, or directly through their employees.

 

Right of one-sided contract termination

 

As a consumer, you have the right to unilaterally terminate the contract in accordance with the Consumer Protection Act. You can exercise this right within 14 days of receiving the goods. You exercise your right by notifying the seller of your decision to withdraw from the contract via email, fax, or mail. The notice must contain a withdrawal form, which you can download from the seller's website www.1.me. Afterward, you need to return the complete shipment with accompanying documentation, packaging, and the fiscal receipt to the seller.

 

Return shipping costs in case of contract withdrawal are borne by the buyer.

 

The seller is obliged to refund the payments received from the buyer within 14 days of receiving the withdrawal form. The seller reserves the right not to refund the full amount to the buyer if the value of the device has been diminished due to handling in a manner that is beyond what is necessary to establish the nature, characteristics, and functionality of the product.

 

Product Compliance:

 

Under the Consumer Protection Act, the seller is responsible for non-compliance with the contract that occurs within 24 months from the purchase of the product. In case of non-compliance of the product, the seller is obliged to provide, and cover the expenses of servicing and elimination of the non-compliance.

The 24-month period does not apply to accessories, chargers, and other parts where wear and tear due to regular use is common. In such cases, the shorter lifespan of the product cannot be considered a defect and cannot be susceptible to complaints. After the expiration of the legal compliance period, the consumer is entirely responsible for servicing of the product. In this case, the consumer alone bears the costs of shipping, receiving, and repairing the product.

 

The right to complain and receive free servicing by the seller is lost in case of inadequate handling or use of the device that does not conform to the user manual. Additionally, this right is lost if the buyer or an unauthorized person opens, modifies, or repairs the device.

 

Ordering Electronically:

 

If products or services are ordered electronically, the buyer is hereby informed that they are obligated to pay for them, in accordance with Article 72, paragraph 2 of the Consumer Protection Act.

 

Duration of the Contract:

 

In accordance with Article 152 of the Electronic Communications Act, the contract for the provision of services and the purchase of goods can be concluded for a specified or unspecified period. A fixed-term contract can last for 12 or 24 months. Rules regarding contract conclusion, duration, termination, and extension are stated in the contracts and the general terms of the One company, which can be obtained free of charge in One stores and their content can be accessed on the website www.1.me.

 

Complaint Resolution:

 

The buyer has the right to file a complaint about the product or service in accordance with Article 163 of the Electronic Communications Act and Article 25 of the Consumer Protection Act.

 

The right to direct a complaint and receive free servicing by the seller is lost in case of inadequate handling or use of the device that does not conform to the user manual. Additionally, this right is lost if the buyer or an unauthorized person opens, modifies, or repairs the device.

 

Defective or malfunctioning products should be returned to the seller along with the written complaint and the product itself. Packaging is not a prerequisite for lodging a valid complaint, but it is preferable to return the product in safe packaging to prevent damage during transport.

The seller is obligated to respond to the buyer's complaint in writing or electronically without delay, and no later than 8 days from the date of receiving the complaint. The deadline for resolving the complaint is 15 days.

Based on the findings of authorized personnel from an authorized service, the seller will propose a solution to the buyer. If the complaint is justified, the removal of non-compliance will be at the expense of the seller. However, if non-compliance has occurred due to the buyer's actions or adverse weather conditions and natural disasters, the buyer will be given a proposal for removal at the buyer's expense.

 

If the complained product is returned within 90 days from the date of sale, the buyer has the right to choose between repair, replacement, or a refund, in the case of a factory defect.

 

Financial Security:

 

To protect against costs and damages that the buyer may cause to One Crna Gora through the misuse of services or the purchase of terminal equipment, and as a means of assurance, the buyer, who is a subscriber for less than 6 months, is subject to a prepayment rule for a certain number of monthly subscriptions, the mentioned rule being aimed towards securing the regular payment of the goods and services.

The number of subscriptions that need to be paid in advance can range from 1 to 6 subscriptions and is automatically determined by the system (CSS application) when the contract is concluded. The number of subscriptions paid in advance is equal to the amount of the selected subscription, and they will be returned to the subscriber in subsequent invoices (from 2 to 12 invoices, depending on the assessed risk, which is automatically determined based on the specified parameters).

 

Final Provisions:

 

This notice constitutes an integral part of the contract.

 

This notice confirms that the buyer is aware of the deadlines for exercising the right to unilateral contract termination and the cases in which this right is excluded (Article 74j of the Consumer Protection Act).

 

This confirms that the buyer has been informed of the sales conditions in accordance with Article 61, paragraph 3 of the Consumer Protection Act.

1. Right to Unilateral Contract Termination:

 

You have the right to unilaterally terminate the contract within 14 days without specifying a reason.

 

The deadline for unilateral termination is 14 days from the day: (you need to select one of the given options)

 

(a) When you or a third party designated by you, who is not the carrier, take possession of the goods that are the subject of the contract,

 

- In the case of a purchase and sale contract.

 

(b) When you or a third party designated by you, who is not the carrier, take possession of the last piece of goods

 

- In the case of a contract related to a consumer who has ordered multiple pieces of goods to be delivered separately or when it concerns goods delivered in multiple pieces or shipments.

 

(c) When you or a third party designated by you, who is not the carrier, take possession of the last piece or last shipment of goods

 

- In the case of a contract related to goods that are delivered in multiple pieces or shipments.

 

(d) When you or a third party designated by you, who is not the carrier, take possession of the first piece or first shipment of goods,

 

- If regular delivery of goods through a specified time period is agreed upon in the contract.

 

(e) When the contract is concluded,

 

- In the case of a service contract, a contract for the delivery of water, gas, or electricity sold in unlimited quantities or quantities and the delivery of thermal energy, as well as in the case of contracts for digital content not supplied on a durable medium.

 

To exercise the right to unilateral termination, you must notify us of your decision to terminate the contract before the expiration of the deadline, by sending an unequivocal statement by mail, fax, or email, including your name, address, and, if available, your telephone number, fax number, or email address. You may use the attached sample contract termination form.

 

Confirmation of receiving the statement on unilateral contract termination will be sent to you without delay via electronic mail or another durable medium.

 

2. Refund of the Amount Paid:

 

If you unilaterally terminate this contract, we will refund all payments received from you, including delivery costs, without delay, and no later than 14 days from the day we receive your decision to unilaterally terminate the contract, unless you have chosen a different type of delivery other than the cheapest standard delivery we offer.

 

The refund will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

 

We may withhold the refund until we have received the goods back or until you have provided evidence of returning the goods, whichever comes first.

 

3. Return of Goods:

 

(a) We will pick up the goods ourselves, or

 

(b) You may return the goods to us without undue delay, and in any event, no later than 14 days from the day on which you communicate your decision to unilaterally terminate the contract to us.

 

(c) You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

 

(d) The deadline is met if you send back the goods before the period of 14 days has expired.

 

(e) You will bear the direct cost of returning the goods.

 

4. Consumer's Responsibility for Diminished Value of the Goods:

 

You are only responsible for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You can download the form HERE.